AI-Powered Financial Assistance for SMEs
Small and medium-sized enterprises (SMEs) are the backbone of Germany’s economy, yet many struggle to navigate the complexities of financial services, especially when seeking business loans. Finding the right credit package requires significant research, paperwork, and communication with financial institutions, challenges that can be time-consuming and overwhelming for small business owners.
Recognizing this gap, KMU24, a financial services provider for SMEs, partnered with Novus to introduce an AI-powered Lead Generation Assistant. Built with Dot, this assistant streamlines the loan discovery and application process, making it easier for entrepreneurs to find and apply for financing tailored to their needs.
Challenges in Accessing Business Loans for SMEs
For small business owners, such as barbers, retailers, or restaurant owners, securing a business loan is often a complicated process. They need to identify the best financial products, ensure eligibility, and provide the correct documentation, all while running their business. Traditional loan application processes are filled with inefficiencies, requiring multiple interactions with banks and financial advisors.
KMU24 wanted to simplify this experience by integrating AI into its financial advisory services. The goal was to provide SMEs with instant, accurate financial insights and streamline the loan application journey from start to finish.
A Collaborative Solution: Introducing the KMU24 Lead Generation Assistant
To address these challenges, KMU24 collaborated with Novus to develop an AI-powered Lead Generation Assistant, built with Dot Agents. This intelligent chatbot assists business owners in discovering, evaluating, and applying for suitable loan packages by providing a seamless, interactive experience.
Here’s how it works:
- Personalized Loan Discovery – The AI assistant engages users in a conversation, asking for key business details such as company website, address, and financial status. It verifies this information and ensures accuracy before proceeding.
- Financial Guidance & Q&A – The assistant answers user questions about loan options, interest rates, and eligibility, providing clear explanations tailored to SMEs.
- PDF Loan Summary & Human Support – At the end of the conversation, the AI generates a structured PDF report containing loan recommendations, business details, and next steps. This document is instantly sent to a human financial agent, who finalizes the loan sale and provides personalized support.
By automating this process, KMU24’s Lead Generation Assistant removes friction from the loan application journey, allowing business owners to focus on running their operations while securing the financial support they need.
Impact: Transforming Financial Services for SMEs
The collaboration between Novus and KMU24 is reshaping how SMEs interact with financial services. By leveraging AI-powered automation, KMU24 has created a more efficient, user-friendly way for small businesses to explore financing options. Entrepreneurs now have instant access to personalized financial insights, while financial agents receive structured, pre-verified leads, increasing efficiency and loan conversion rates.
This AI-driven approach not only enhances customer experience but also optimizes financial service workflows, bridging the gap between SMEs and the financing they need to grow.
The Road Ahead: Expanding AI-Driven Workflows
The Lead Generation Assistant is just the beginning. KMU24 plans to expand its AI-powered workflows by integrating additional financial advisory services into Dot.
Together, KMU24 and Novus are setting a new standard in AI-powered financial services, making business financing more accessible, intuitive, and efficient for SMEs in Germany.
